Shipping policy
Shipping Policy
All orders are packed and shipped within 2–5 business days. Delivery times vary by destination — please see the estimated shipping times below. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active.
Once the package has been handed over to the shipping carrier, we are no longer responsible for any loss or theft. However, we will help you correspond with the agent to solve any difficulties as best we can.
On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.
International shipping: We offer international shipping on our online store. Shipping is free on all orders over $50, and orders under $50 ship for a flat rate of $9.95, regardless of destination.
Please note that we currently do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses. Some remote areas and certain postal codes cannot be served by our shipping partner — in that case, your order will be cancelled and refunded in full, and you will receive an email notification.
Shipping time varies by location. These are our rough estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
5-10 Business days |
|
Canada, Mexico |
6-13 Business days |
|
Australia, New Zealand |
5-13 Business days |
|
Europe (incl. UK) |
5-13 Business days (Czechia, Hungary, Norway, Bulgaria, Estonia, Latvia, Lithuania: 7-15) |
|
Japan, Hong Kong, Macau, Singapore |
3-9 Business days |
|
Israel, Chile |
9-18 Business days |
Maximum delivery time: 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Customs Fees: All duties and import taxes are included, no matter where you order from — you will never be asked to pay anything extra at delivery.
Cancellations are only possible before your order has shipped. If you would like to cancel your order, please contact us by email.
Still need help with shipping? Contact Soaked House support at hello@soakedhouse.com — we’re happy to assist you.
