Refund policy
Refund Policy
Due to the personal nature of our products, all sales are final. For hygiene and safety reasons, we are unable to accept returns or exchanges for change of mind.
If you received a wrong, damaged, or defective item, please see Damages and issues below.
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order. To be eligible, your item must be unused, with the hygiene seal intact, and in its original, undamaged packaging. Sets and bundles are only eligible for return as a complete set — partial returns of individual components are not accepted. Return shipping costs are the responsibility of the customer and are not covered by us. To arrange a return, please contact us by email for instructions. Items sent back to us without first requesting a return will not be accepted.To start a return, you can contact us at hello@soakedhouse.com
If you have any questions about returns, feel free to contact us at hello@soakedhouse.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us within 7 days of delivery with photos of the item, its packaging, and the shipping label (a short video helps in case of leakage or breakage), and please keep the original packaging until your claim is resolved — there is no need to ship anything back. Once confirmed, we will send you a replacement or issue a full refund.
Exchanges
For hygiene and safety reasons, we do not offer exchanges. If your item arrived damaged, defective, or incorrect, please see Damages and issues above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
